In this article, you'll learn why your total earnings may decrease.
Why the amount in Ready to Withdrawal and Confirmed Earnings decreased
The amount in the Ready to Withdraw area and Confirmed Earnings column may decrease in the following cases:
- A brand declined previously confirmed orders.
You can read more about order decline reasons here. - A brand recalculates the rewards for confirmed orders that customers only bought partially.
The rules of some brands include that the reward depends on the final order amount. If the customer only bought part of an order, your reward for it will decrease proportionally to the final order amount. The spread will be debited from your account, and you'll see the decrease in the Ready to Withdraw area.
Example
The brand pays 5% of the order amount.
A customer places an order totaling $200.
The brand confirms the order and pays the publisher $10.
But the customer returned some of the goods and the final order amount totaled $150.
In this case, the publisher's reward falls to $8,
and the spread between the initial and final reward ($2) will be debited from their account.
The amount in the Ready to Withdraw area also decreases when you withdraw funds from your ConvertSocial account. The requested amount is deducted from Ready to Withdraw and transferred to the selected withdrawal method (e.g. PayPal, bank account, etc.).
Why the amount in the On Hold area and Earnings on Hold column decreased
The amount in the On Hold area may decrease in the following cases:
- A brand declines orders during verification.
You can read more about order decline reasons here. - The brand rules include that the reward per order depends on additional factors.
Some brands dictate that the final reward depends on who completed the target action: a new user, or a user who has placed orders on the brand website earlier.
The reward for a new customer order is usually higher than that for an existing user's order. So if it's found during verification that the order was placed by a registered user, the preliminary reward may decrease based on the brand rules.
- The total order amount changed during order verification by the brand.
Some brands dictate that the final reward depends on the actual order amount. If the customer only bought part of the order, your reward for it will decrease proportionally to the final order amount.
Example
The brand pays 5% of the order amount.
A customer places an order totaling $200.
The provisional reward, $10, will show in the On Hold area of the Balance section and in the Earnings on Hold column.
But the customer returned some of the goods and the final order amount totaled $100.
In this case, the preliminary reward will decrease because the publisher's final reward will only amount to $5.
