Important. Only create a request after you have added and verified the following:
1. Tax information (see this guide)
2. Billing details for the payment method you are going to use (see this guide)
Step 1. Transfer your funds to Wallet
Step 2. Fill out the withdrawal request
Go to Wallet and create a request:
- Simplified. There are fewer steps, but you can't select a period for which you want to withdraw your earnings.
- Standard. This has more steps, but you can select any period and set up other parameters.
How to create a simplified request
1. Go to Withdrawals.
2. In the Withdraw from field, select the wallet from which you want to withdraw your funds.
3. In the Withdraw to field, select the payment method.
4. Enter the amount you want to withdraw. By default, the minimum amount is indicated in the field.
If the currency of your wallet is different from the currency of the chosen payment method, the funds will be automatically converted into the currency of the payment method.
5. If an express payment that is processed within 24 hours is available, it will be selected by default. If you uncheck the box, a standard payment will be made on Thursday of the following week.
6. If there is the I agree that the total amount may change on the day of payment option in the request, check this box. Otherwise, you won't be able to create a request.
The total payment amount is calculated on the day when the payment is made and may depend on the following:
- The conversion rate effective on the payment date
- The change of the system fee amount or VAT amount
You can only download an invoice for such a request after its status changes to Completed or Declined.
Please note: If you withdraw money to a bank account in Ukraine or Russia, you need to accept Mitgo's offer terms or have an agreement with Mitgo to receive the payment. To accept the offer, check the box next to the phrase You can accept the terms of the offer or enter into an agreement.
7. Click Create request.
How to create a standard request
1. Go to My Accounts.
2. Select the wallet from which you want to withdraw money and click Withdrawals.
3. Select the withdrawal method, then click Next in the bottom right-hand corner.
If the currency of your wallet is different from the currency of the chosen payment method, the funds will be converted automatically into the currency of the payment method.
4. Enter the amount you want to withdraw. To withdraw all the available funds from this wallet, click All funds. If this amount exceeds the maximum amount allowed, you will see a hint and will be able to adjust the amount.
If you want to withdraw money for a specific period, select Specify period in the Withdrawal type, then specify the dates in the neighboring field.
5. If an express payment that is processed within 24 hours is available, it will be selected by default. If you uncheck the box, a standard payment will be made on Thursday of the following week.
6. If there is the I agree that the total amount may change on the day of payment option in the request, check this box. Otherwise, you won't be able to create a request.
The total payment amount is calculated on the day when the payment is made and may depend on the following:
- The conversion rate effective on the payment date
- The change of the system fee amount or VAT amount
You can only download an invoice for such a request after its status changes to Completed or Declined.
Please note: If you withdraw money to a bank account in Ukraine or Russia, you need to accept Mitgo's offer terms or have an agreement with Mitgo to receive the payment. To accept the offer, check the box next to the phrase You can accept the terms of the offer or enter into an agreement.
7. Click Withdraw funds.
You have created a withdrawal request and can now track its status in Transaction History.
The next step is only for the following groups:
- legal entities and sole proprietors from Russia
- individuals withdrawing funds to a bank account and legal entities from Ukraine
- legal entities from Brazil
- legal entities and individuals from India
Step 3. Attach the payment documents to the request
Check whether you need to add payment documents and, if so, which ones you need to attach.
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Depending on the tax regime:
OSNO:
- Invoice
- Statement of services rendered
- Invoice or Integrated Delivery Note
USN:
- Invoice
- Statement of services rendered
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- Statement of services rendered
- Statement report
- Invoice
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Nota Fiscal
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GST Invoice (download the Invoice template and fill it out)
How to prepare documents
- Only one set of payment documents can be attached to one request. With that, the amount specified in the documents must match the amount in the request.
- The invoice number must match the number of the document you are uploading. You generate this number based on your reporting.
- If you work under an offer rather than an agreement, in the Name of work or services field, specify the following: Placing advertising and marketing creatives on the Internet by the "Contractor" for the period from .... to ...., according to the acceptance of the Public Offer. Username: [your username is the primary email specified in your Mitgo account].
How to attach documents to a request
1. Go to Transaction History and find your request in the Attach payment documents to the request status.
2. Click Add documents. In the window that opens, do the following:
- In the Invoice number field, specify the number of your payment document (for Russia and Ukraine, it's the invoice number)
- Attach all necessary payment documents from the table above. You can just drag them into the Add files area
3. Click Save. The documents will be sent for review. The system will compare the specified document number with the number in the attached file. For Russia, the documents will be verified within three business days.
- If verification is successful, the request will get the In progress status and will be sent to Mitgo for further processing. You will see the expected payment date in the request status.
- If verification is failed, the request will get the Payment documents need to be updated: the documents contain incorrect data or are missing status.
In this case:
- In the request line, click Edit documents, edit the number of the payment document, and/or upload the up-to-date file.
- Click Resend. The documents will be sent for review again.
The next step is only for Russian and Ukrainian citizens.
Step 4. Send the originals of the payment documents
To receive the payment, citizens of the Russian Federation and Ukraine need to send the signed and stamped (if the stamp is available) originals of the payment documents.
Once the request status changes to Awaiting signed originals, send us the original documents. You can do that:
- In the EDI system
- Diadoc (use these details: SPARTA LLC, TIN 7722719975)
- In any other EDI system, you can connect via roaming (view the available systems and terms here)
- By mail. Find the addresses below.
If you want to set up exchanging documents with Mitgo in the EDI system, contact your personal manager or support.
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- Mailing address:
Recipient: Sparta LLC (OOO "SPARTA")
Moscow, Butyrsky Municipal District, Novodmitrovskaya St., bldg. 2, apt. 1, floor 6, room XLV, suite 1B, Russia 127015Address for consignments delivered by a courier:
Recipient: Sparta LLC (OOO "SPARTA")
Contact person: Reception
Contact phone: +7 495 134-03-13
Moscow, Novodmitrovskaya St., 2k1, floor 6
- Mailing address:
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04112, Kyiv, Oleni Teligi Street, Bldg. 6, Unit 6, Office 2
Contact person: Reception
Phone: +380931529573, +380442212503
